High Level of Support
At CIC, we ensure that all our crisis intervention specialists (CIS) and staff are fully equipped and knowledgeable for any situation. Our crisis specialists complete 70+ hours of training and fulfill 108 hour commitment.
They are even required to go through a nationally recognized Certification Program developed by CIC.
Even after rigorous training courses, CIS are provided a high level of clinical oversight. Our clinical team trains, supervises, and monitors the clinical soundness of the contact center 24/7. The clinical staff reviews all crisis calls and gives constructive feedback and problem solves to find ways to enhance counselor skills.